ORDER TERMS & CONDITIONS
1. General Information
These Terms & Conditions apply to all purchases made through www.indiajuliett.com (the “Website”), operated by India Juliett Lab, based in Barcelona, Spain.
By placing an order through the Website, the User agrees to these Terms & Conditions, together with the Legal Notice and Privacy Policy available on the Website.
2. Orders & Product Availability
Orders are placed exclusively through the Website.
Once an order is completed, the User will receive a confirmation email containing the order details and shipping information.
All products are subject to availability. In the event that a product becomes unavailable after purchase, India Juliett Lab reserves the right to cancel or partially refund the affected item.
Adding a product to the cart does not reserve it.
3. Product Information
We aim to present all products as accurately as possible through descriptions, measurements, and imagery.
However, slight variations in color, texture, print placement, or finish may occur due to screen settings, lighting conditions, material characteristics, or artisanal production processes.
These variations are considered part of the nature of the product and not defects.
4. Pricing & Payments
All prices displayed on the Website include applicable taxes unless otherwise stated.
Shipping costs, import duties, or customs fees (when applicable) are calculated during checkout and are the responsibility of the User.
Payments are processed through secure third-party payment providers integrated into the Website.
India Juliett Lab does not store payment card information.
5. Shipping & Delivery
Orders are generally processed within a few business days after payment confirmation.
Delivery times may vary depending on destination, customs procedures, or external logistics conditions.
Once the order has been shipped, the User will receive tracking information when available.
India Juliett Lab is not responsible for delays caused by carriers, customs authorities, force majeure events, or inaccurate shipping information provided by the User.
6. Returns & Right of Withdrawal
Consumers located in the European Union have the right to withdraw from their purchase within 14 calendar days from receiving the order.
To request a return, Users must contact:
Returned items must be: Unused, in original condition, with original packaging and tags attached.
Returns that do not meet these conditions may be rejected.
Unless the product is defective or incorrect, return shipping costs are the responsibility of the User.
Refunds are processed after the returned items are received and inspected.
7. Defective or Incorrect Products
If a product arrives damaged, defective, or incorrect, the User must contact us within a reasonable period after delivery and provide relevant information or images.
If the issue is confirmed, India Juliett Lab will offer an appropriate solution, which may include replacement, repair, store credit, or refund.
8. Intellectual Property
All Website content, products, graphics, images, texts, visual systems, and creative material remain the intellectual property of India Juliett Lab.
Any unauthorized reproduction, resale, distribution, or commercial use is prohibited.
9. Privacy & Personal Data
Personal data provided during the purchase process is processed in accordance with our Privacy Policy and applicable data protection regulations.
10. Applicable Law
These Terms & Conditions are governed by Spanish law.
Any dispute related to purchases made through the Website shall be submitted to the Courts and Tribunals of Barcelona, Spain, unless otherwise required by applicable consumer protection laws.
