PRIVACY POLICY
1. Data Controller
This Privacy Policy applies to the website www.indiajuliett.com (the “Website”), owned and operated by India Juliett Lab, based in Barcelona, Spain.
For any questions related to privacy, personal data, or the processing of information, you can contact us at:
Throughout this document, “India Juliett”, “India Juliett Lab”, “we”, “our”, or “us” refers to the entity responsible for processing personal data collected through the Website.
2. How We Collect Personal Data
Personal data may be collected when Users:
Purchase products through the Website.
Create a customer account.
Subscribe to newsletters or other communications.
Contact us through forms, email, or other communication channels.
Interact with the Website through cookies or similar technologies.
Participate in editorial, research, or community-related initiatives connected to India Juliett Lab.
By submitting personal data through any of these channels, the User expressly consents to its processing in accordance with this Privacy Policy and the applicable legal terms of the Website.
Information collected through cookies and analytics tools is processed in accordance with our Cookies Policy.
3. Purpose of Data Processing
India Juliett Lab processes personal data for the following purposes:
Managing orders, payments, shipping, and invoicing.
Providing customer support and after-sales assistance.
Responding to inquiries, requests, or communications.
Managing user accounts and purchase history.
Sending newsletters, updates, launches, or communications related to India Juliett Lab, when the User has provided consent.
Improving Website functionality, user experience, and security.
Preventing fraud, unauthorized access, or misuse of the Website.
We only process personal data when there is a legitimate legal basis to do so, including contractual necessity, legal obligations, legitimate interest, or User consent.
4. Personal Data We May Collect
Depending on the interaction with the Website, we may collect:
Full name
Shipping and billing address
Email address
Phone number
Payment-related information
Purchase history
IP address and device/browser information
Any information voluntarily provided through forms or communications
India Juliett Lab does not intentionally collect sensitive personal data.
Users are responsible for ensuring that the information provided is accurate, complete, and up to date.
5. Legal Basis for Processing
The processing of personal data is based on:
The execution of contractual obligations related to purchases or services.
User consent when subscribing to communications or submitting forms.
Compliance with legal obligations.
Legitimate interest in maintaining the security, functionality, and development of the Website and its services.
Users may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.
6. Third-Party Services & Data Sharing
India Juliett Lab does not sell or commercially distribute personal data to third parties.
However, certain data may be shared with trusted third-party providers strictly when necessary for the operation of the Website and fulfillment of services, including:
Shopify, as the e-commerce infrastructure provider.
Payment service providers.
Shipping and logistics companies.
Newsletter and communication platforms.
Analytics and website performance tools.
Professional communication services used to manage customer interactions.
These providers process data under their own privacy policies and in accordance with applicable data protection regulations.
Some services may operate outside the European Economic Area. In such cases, appropriate safeguards and legal mechanisms are applied to ensure adequate protection of personal data.
7. Data Retention
Personal data will only be retained for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, or enforce agreements.
Users may request deletion of their personal data at any time, unless retention is legally required.
8. User Rights
Under applicable data protection regulations, Users have the right to:
Access their personal data.
Rectify inaccurate or incomplete data.
Request deletion of their data.
Restrict or object to certain processing activities.
Request portability of their data.
Withdraw consent at any time.
To exercise any of these rights, Users can contact:
Users also have the right to file a complaint with the relevant data protection authority, including the Spanish Data Protection Agency (AEPD).
9. Security Measures
India Juliett Lab applies appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse, disclosure, or alteration.
These measures include:
Secure encrypted connections (SSL).
Restricted access to personal data.
Periodic security reviews and updates.
Use of secure third-party platforms and payment systems.
Despite these measures, no internet-based system can guarantee absolute security.
10. Cookies
The Website uses cookies and similar technologies to improve navigation, analyze traffic, remember preferences, and optimize user experience.
For detailed information regarding the use of cookies, Users can consult the Cookies Policy available on the Website.
11. Changes to This Privacy Policy
India Juliett Lab reserves the right to modify or update this Privacy Policy at any time to reflect legal, technical, or operational changes.
Updated versions will be published on the Website and become effective immediately upon publication.
Continued use of the Website after changes implies acceptance of the updated Privacy Policy.
